Welcome to TUMME. By using our website and services, you agree to the following terms and conditions. This introduction outlines the essential guidelines and policies that govern your interaction with us. Please review these terms carefully to ensure you understand and accept them. If you have any questions, feel free to contact us for clarification.

By accessing and using the TUMME website, you agree to comply with all applicable laws and regulations. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account. You must not use the website for any unlawful purpose or in a way that could damage, disable, or impair its functionality. TUMME reserves the right to restrict or terminate access to the website at our discretion if we believe you are in violation of these terms.

Product descriptions, images, and specifications are for general informational purposes only and may be subject to change. Please consult with a healthcare professional before making any decisions based on the product information provided. TUMME is not liable for any discrepancies or issues arising from reliance on the product details listed on our site.

When placing an order with TUMME, you agree to provide accurate and complete information. Orders are subject to availability and our acceptance. We process payments securely through trusted payment providers. By providing payment information, you authorise us to charge the total amount due, including any applicable taxes and shipping fees. Please review your order carefully before finalising it. TUMME reserves the right to cancel or refuse any order at our discretion. If you encounter any issues with your order or payment, please contact our customer support team for assistance.

TUMME is committed to delivering your order in a timely manner. We aim to dispatch orders as quickly as possible, but delivery times may vary based on your location and external factors. Shipping costs and estimated delivery times will be provided at checkout. Once your order is dispatched, you will receive a tracking number to monitor its progress. Please ensure your delivery details are accurate to avoid delays. If you experience any issues with shipping or delivery, please contact our customer support team for assistance.

At TUMME, we aim to ensure your satisfaction with every purchase. However, please note that listed therapeutic medicines cannot be returned due to health and safety regulations. For non-medicinal products, if you wish to return an item, please contact us within 2 days of receiving your order. Products must be returned in their original condition and packaging. Refunds will be processed once we receive and inspect the returned items. Shipping costs are non-refundable, and return shipping fees are generally the customer's responsibility unless the return is due to an error on our part. For further details or to request a return (excluding therapeutic medicines), please contact our customer support team.

At TUMME, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services. We collect personal information to process orders, provide customer support, and enhance your experience. We do not sell or rent your information to third parties and take all reasonable steps to protect your data from unauthorised access. For a detailed overview of how we handle your personal information and your rights regarding your data, please review our full Privacy Policy. If you have any questions or concerns, please contact us.

TUMME strives to provide accurate and reliable information, but we cannot guarantee that our website or services will always be error-free or uninterrupted. To the fullest extent permitted by law, TUMME disclaims all liability for any loss, damage, or inconvenience arising from your use of our website or products. This includes, but is not limited to, indirect, incidental, or consequential damages. Our liability is limited to the maximum extent allowed by law and is restricted to the value of the goods or services provided. For any issues or concerns, please contact our customer support team.