The 14‑Day Fair Go Guarantee
Give it a fair go. Take it daily for 14 days. If you're not happy, we'll refund you in full.
How it works
-
1
Take it daily for 14 days
Follow the directions on the label, every day, for two full weeks. Sterculia absorbs water and increases stool bulk to support bowel regularity, and like any dietary fibre it works best taken consistently.
-
2
Still not for you? Tell us
Fill in the claim form between day 14 and day 30 after your order arrived. It takes about four minutes. We ask you a few questions.
-
3
We refund you in full
Once we've reviewed your claim, we will set up a return. Once your order has been received back to us, we will refund you and the purchase price goes back to your original payment method within five business days.
The details
What's covered
The guarantee applies to Tumme Natural Sterculia Fibre Capsules bought directly from tumme.com.au. It doesn't apply to products bought through a retailer or marketplace, or to gift cards and accessories. It's available once per customer, on your first purchase of the product only. Repeat purchases aren't covered. We identify customers by name, email, delivery address and payment method, and a second claim made under a different account won't be honoured.
What you need to have done
Taken the product daily for at least 14 consecutive days, following the directions on the label, and completed the claim form in full.
When to claim
Claims are accepted from day 14 to day 30 after your order is delivered. Anything submitted before day 14 hasn't met the conditions, and anything after day 30 falls outside the window. Delivery date is the date recorded by Australia Post tracking.
Sending it back
We will contact you directly to set up a return for your order.
Your refund
Once we've approved your claim and received your order, we'll refund the purchase price of the product to your original payment method within five business days. Original shipping charges aren't refunded. Where the product was bought in a bundle or with a discount applied, we refund the amount actually paid for it.
Your rights under Australian Consumer Law
This guarantee is a voluntary promise offered in addition to your rights under the Australian Consumer Law. Nothing here limits or replaces those rights. If a product is faulty you're entitled to a remedy under the ACL regardless of this guarantee, and our returns policy covers that separately.
Always read the label and follow the directions for use.
If symptoms persist, talk to your health professional.
Drink plenty of water when taking this product.
Do not use when abdominal pain, nausea or vomiting are present or if you develop diarrhoea. If you are pregnant or breastfeeding, seek the advice of a healthcare professional before taking this product.