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At TUMME®, we prioritise the safety and wellbeing of our customers. Due to regulatory restrictions, we are unable to accept returns or offer refunds on therapeutic medicines once they have been dispatched, except in cases where the product is damaged or defective upon arrival.

If you believe your product is damaged or defective, please contact us within 1 business day of receiving your order, and we will gladly assist you with a replacement or refund.

We apologise for any inconvenience this may cause and appreciate your understanding.

Once your order has been shipped, you will receive an SMS with tracking details. Track your order through Australia Post for real-time updates.

International shipping is offered at a flat rate of $25 AUD.

Orders placed before 11am AEST will be dispatched the same day.

We understand that circumstances may change, and you may need to adjust your order. If you need to cancel or modify your order, please contact our customer support team as soon as possible by emailing ask@tumme.com. While we'll do our best to accommodate your request, please note that orders are processed quickly, and we may be unable to make changes to orders that have already been shipped.

If you need to change your shipping address after placing your order, please contact our customer support team as soon as possible by emailing ask@tumme.com. While we'll do our best to accommodate your request, please note that orders are processed quickly, and we may be unable to change the shipping address if your order has already been shipped. Providing your order number and the updated shipping address will help us assist you more efficiently.

Delivery times may vary depending on your location and the shipping method selected at checkout. Once your order has been processed and shipped, you will receive a tracking number via email or SMS to monitor the status of your delivery. Please refer to the estimated delivery times provided during checkout for an estimate of when you can expect your package to arrive.

Yes, the majority of TUMME® products are suitable for vegetarians and vegans. We prioritise using plant-based ingredients in our formulations and avoid the use of animal-derived ingredients wherever possible. However, please refer to the product labels or descriptions for specific information on ingredients and suitability for vegetarian or vegan diets.

As with any supplement, it's essential to consider potential side effects. While probiotics are generally safe for most people, some individuals may experience mild side effects such as bloating, gas, or digestive discomfort when first starting probiotic supplementation. These effects typically diminish as your body adjusts to the new probiotic regimen.

However, in rare cases, individuals with compromised immune systems or certain underlying health conditions may experience more severe side effects. We recommend to consult with a healthcare professional before starting any new supplement regimen, especially if you have pre-existing health concerns or are taking medication.

Additionally, it's essential to follow the recommended dosage as advised on the label to minimise the risk of adverse effects and to ensure the best possible outcomes from taking TUMME supplements.

Yes, please recycle your packaging.

Yes, the TUMME® Osmotic Laxative is intended for daily use to promote regularity and prevent the occurrence of constipation. Its premium-quality formula is designed to provide gentle relief and soften stool, making bowel movements more comfortable. However, it's essential to follow the recommended dosage instructions provided on the packaging or by your healthcare professional to ensure safe and effective use. If you have any concerns or underlying health conditions, we recommend consulting with your healthcare provider before starting any new supplement regimen.

While the TUMME® Osmotic Laxative is designed to relieve constipation and promote regularity, it typically does not cause an immediate need to use the toilet. Instead, its gentle formulation works gradually to soften stool and ease bowel movements over time. However, individual responses may vary. It's essential to follow the recommended dosage instructions provided on the packaging or by your healthcare professional to achieve the desired results effectively and comfortably.

Yes, you can still take probiotics even if you don't have IBS. Probiotics are beneficial for overall gut health and can help maintain a healthy balance of bacteria in your digestive system, which can have various positive effects on digestion, immunity, and overall well-being.

While our TUMME® IBS Probiotic is specifically formulated to manage symptoms associated with IBS, its probiotic strains can still contribute to supporting a healthy gut environment for individuals without IBS. However, if you're considering taking any new supplement, especially if you have pre-existing health conditions or are taking medication, it's always a good idea to consult with a healthcare professional to ensure it's suitable for you.

No, TUMME® is committed to cruelty-free practices, and none of our products are tested on animals. We prioritize the ethical treatment of animals and strive to ensure that our products are developed and manufactured in ways that align with our values of compassion and integrity.

Do not use our formulas during conception, pregnancy or breastfeeding. Our formulas have not specifically been formulated for women during this time.

During conception, pregnancy and breastfeeding it is very important to not take supplements that are not specifically cleared by your health professional. Please check in with your health professional to assess if they’ll be suitable for your individual needs during this time.

Please consult your health professional before taking any TUMME formulas. It’s always best to be guided by your health professional to assess if each formula will be suitable for your individual needs, and to ensure you're not exceeding recommended daily intakes of certain nutrients.
When it comes to knowing when to take each product - please follow the ‘Directions for Use’ on the label, or be guided by your health professional.
Our support team can assist further with more detail - please email ask@tumme.com

These formulas are for adults only. Please consult your medical professional if you are pregnant or nursing, taking medication (especially thyroid medications), taking other Iodine supplements, or have an existing medical condition. Please keep out of reach of children.

It's always best to consult your health professional regarding which medicines and supplements you're taking. They will be able to advise about any potential interactions between medicines and supplements, and ensure each formula is suitable for your individual needs.

All TUMME® products are Monash University LOW FODMAP certified. To find out more about this certification, visit monashfodmap.com

Some of our formulas can be taken longer-term, however please check with your healthcare professional regularly to assess if they are suited to your individual needs, and to determine how long you should continue to use each formula.

Every ingredient used in TUMME formulations must meet strict quality standards. These quality standards are part of good manufacturing practices, which are applicable to all listed medicines in Australia.

TUMME® products are manufactured in facilities that adhere to strict quality control standards and regulations. The specific location of manufacturing may vary depending on the product and the manufacturing partnerships. For precise information about the manufacturing location of a particular TUMME® product, contact TUMME® directly through the customer support channels. Our customer support team can provide you with detailed information about the origin and manufacturing processes of specific products.

Our philosophy is to educate and empower individuals to lead fulfilling lives, through a multidisciplinary approach. We are committed to transforming not only how IBS is perceived and managed but also to enhancing the quality of life for those affected, ensuring they never have to face their journey alone.

We want to make a real difference in the lives of those with IBS. From science-backed products to a supportive community, we're here to provide comfort, confidence, and freedom to live life without IBS getting in the way. Behind TUMME® is a team of leading experts and practitioners who are dedicated to bringing you science-backed, effective IBS solutions. Together, we're committed to making IBS more manageable and less daunting.
Remember to consult a healthcare professional to determine if a formula is right for you.

If you think you may have IBS, you should present to your General Practitioner for a consult.

While TUMME® products, particularly TUMME® IBS Probiotic, are specifically formulated to help manage symptoms associated with Irritable Bowel Syndrome (IBS), they may not be suitable for everyone with IBS.

Individuals with IBS can experience a wide range of symptoms, and what works for one person may not work for another. Additionally, some people with IBS may have specific dietary restrictions, allergies, or sensitivities that could affect their ability to tolerate certain ingredients in Tumme products.

Before starting any new supplement regimen, including Tumme products, it's important for individuals with IBS to consult with a healthcare professional. They can provide personalised advice based on the individual's unique health profile, symptoms, and medical history. This ensures that any supplements or treatments chosen are appropriate and safe for their specific needs.

To contact TUMME® customer support for further assistance, you can utilise the following methods:

Email: Send an email to the Tumme customer support team at ask@tumme.com with your enquiry or concern.

Online Contact Form: Visit the Tumme website and fill out the online contact form with your details and message. A representative will get back to you as soon as possible.

Live Chat: TUMME® offers live chat support on the website. You can chat with a customer support representative in real-time to address your questions or concerns.

Social Media: Reach out to Tumme via Instagram @TUMME

Choose the method that's most convenient for you, and a member of the Tumme customer support team will be happy to assist you with any further inquiries or assistance you may need.

At TUMME, we value our loyal customers and want to make it easy for you to maintain your digestive health. That's why we offer a 10% discount on subscriptions. When you subscribe to receive regular deliveries of your favorite Tumme products, you'll not only enjoy the convenience of automatic shipments but also save money on every order. It's our way of saying thank you for choosing TUMME.

TUMME® supplements should be stored in a cool, dry place away from direct sunlight. It's best to keep them in their original packaging, tightly sealed, to protect them from moisture and humidity, which can affect their quality and potency. Additionally, storing them at room temperature is ideal, as extreme temperatures can also degrade the ingredients in the supplements. Always check the specific storage instructions on the product packaging for any additional recommendations.

While TUMME® products, including TUMME® IBS Probiotic, are generally formulated for adults, it's essential to consult with a healthcare professional before giving them to children or adolescents, especially those with digestive issues. Children and adolescents may have different nutritional needs and sensitivities compared to adults, and certain ingredients in supplements may not be suitable for them.

Additionally, the safety and efficacy of probiotic supplements in children and adolescents can vary depending on factors such as age, health status, and the specific probiotic strains used. Therefore, it's crucial to seek guidance from a pediatrician or healthcare provider who can provide personalized advice based on the individual child's needs and circumstances.

In some cases, healthcare professionals may recommend probiotic supplements specifically formulated for children or adolescents, which may contain different strains or dosages tailored to their age group. Always follow the guidance of a healthcare professional when considering supplements for children or adolescents with digestive issues.

The majority of TUMME® supplements do not require a prescription. However, one product in our portfolio, Rifaximin, does require a prescription. Rifaximin is a prescription medication used to treat certain gastrointestinal conditions and should only be taken under the guidance of a healthcare professional.

TUMME® supplements, when used according to the recommended dosage and guidelines, are generally considered safe for long-term use. However, it's essential to consult with a healthcare professional before starting any new supplement regimen, especially if you plan to use them for an extended period. While many people benefit from long-term use of probiotics and other dietary supplements, individual health factors, medical conditions, and medication interactions can influence their suitability for extended use. Additionally, ongoing monitoring and periodic reassessment by a healthcare provider can help ensure that TUMME® supplements remain appropriate and effective for your needs over time.

Always follow the instructions provided on the product packaging and consult with a healthcare professional if you have any concerns about the safety or suitability of long-term supplement use.

We accept credit card payments, Apple Pay and Afterpay.

If you experience an adverse reaction to one of our products, we recommend discontinuing use immediately and contacting your healthcare provider. Additionally, please reach out to our customer support team to report the issue and receive further assistance. Your safety and well-being are our top priorities, and we take reports of adverse reactions seriously.

You can buy our formulas online via this website.

Definition by the World Health Organisation (WHO), Pharmacovigilance is a science and activities relating to the detection, assessment, understanding and prevention of adverse effects or any other drug related problem.

• Medication errors
• Adverse reactions
• Possible therapeutic failures
• Quality problems

In addition to the above, there are some other type of events that must be reported:

• Off-label use: refers to any use of a product that is not covered by the marketing license.
• Uses during Pregnancy: refers to the use of any of the TUMME products in women who are pregnant, even if the woman or fetus do not present an unfavorable clinical condition associated with the use of the product.

This information serves to establish safety profiles associated with the use during pregnancy. These types of reports include lactation and use during conception.

• Overdose and poisoning: these include any consumption of the drug at a higher dose or frequency than recommended, whether or not it leads to harm to the consumer. These can be accidental or intentional.
  
• Abuse or misuse: refers to the use of the product for inappropriate purposes.
  Adverse reactions suspected to be caused by quality defects or counterfeit products.
  
• Drug interactions: the use of another drug intervenes in some of the pharmacokinetic or pharmacodynamic characteristics of the product.

To consider that a report meets the quality characteristics that allow an adequate analysis of the information, it is important to have at least the following points:

• Patient details: obtained in order to confirm that there is an identifiable patient. This is used to obtain additional information such as concomitant medication or comorbidities typical of the patient's clinical condition that can contribute to the understanding of the presentation of the adverse reaction, to establish risk factors, age restrictions and other safety information that is only obtained with data related to the patient.
  
• Reporter details: the reporter's data allows the source of the information to be established and is vital when following up on the case. At this point it is important, when the information is received, to obtain as many contact details as possible from the reporter so that later contact can be established from the Pharmacovigilance team.
  
• TUMME product involved: it is necessary to know which product the report refers to, since without this information it would not be possible to initiate a formal investigation in each case.
  
• Event details: at this point it is important to know what adverse experience occurred with the product. This is the section that will allow identifying information that defines the safety profile of the product in its commercialisation stage.

Therefore, here it is important to allow the reporter to express all the details that they consider relevant.
It is important to clarify that despite not having the above four points, the case must be reported to Pharmacovigilance, so that it is from this instance that the validity of the information is evaluated.